Privacy Policy

Engage Flow, a Maryland-based marketing agency (hereinafter referred to as "we," "us," or "our"), is committed to safeguarding and preserving the privacy of our clients and users ("you" or "your") who engage with our website and services. This Privacy Policy outlines the types of personal data that we collect, how we use that data, and the measures we take to ensure its security and confidentiality in accordance with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant privacy regulations.By using our website and services, you consent to the practices described in this Privacy Policy. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

.nformation We CollectIn the course of providing marketing services and operating our website, we may collect and process a variety of personal information. The types of personal information we collect fall into the following categories:

1.1 Personal Identification Information

This includes, but is not limited to, your name, email address, phone number, business name, and job title. This information is collected when you engage with our website, subscribe to our services, or otherwise interact with us.

1.2 Financial and Payment Information

When you make payments for our services, we collect financial data, including credit card details, billing addresses, and other related payment information. This information is processed securely through third-party payment processors and is not stored by us unless explicitly agreed upon.

1.3 Technical Information

We may collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referral URL, and other similar data, which may be collected through cookies or other tracking technologies. This information is utilized to improve the functionality, security, and user experience of our website.

1.4 Usage Data

We may collect information regarding your interaction with our website, services, and content. This includes pages visited, time spent on specific pages, search queries, and other usage statistics that help us analyze trends, track users' movements around the site, and improve the user experience.

1.5 Communication Data

When you communicate with us via email, phone, or other communication channels, we may retain the content of your communications, including any personal data you provide during such interactions, for the purpose of addressing your queries and improving our service delivery.

1.6 Client-Related Information

In the course of delivering our marketing services, we may collect, store, and process additional personal information that you provide in the context of your marketing campaigns, including customer data, leads, or other business information that you wish to integrate with our services.

2. How We Use Your InformationWe utilize the collected personal data for a variety of business purposes, which include the following:

2.1 Provision of Services

We use the personal information you provide to deliver, manage, and improve the marketing services that you request, such as campaign creation, customer engagement, and analytical reporting.

2.2 Payment Processing

Financial information is used solely for the purpose of processing payments for services rendered. We utilize third-party payment processors to handle all financial transactions, and we ensure that all payment data is securely transmitted and processed.

2.3 Communication

We use your contact information to send transactional emails, service updates, newsletters, promotional content, and other communications related to our services. You can opt-out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

2.4 Legal Compliance

We may process your personal data in accordance with applicable legal obligations, including but not limited to responding to subpoenas, legal claims, or government requests for information, and ensuring compliance with relevant laws and regulations.

2.5 Analytics and Improvement

We use technical and usage data to analyze trends, track user behavior, and enhance the performance, usability, and functionality of our website and services. This helps us identify areas for improvement and provide a better experience for our users.

2.6 Security and Fraud Prevention

We use the information to detect and prevent fraud, security breaches, and other unauthorized activities on our website. Your information may be used to safeguard our systems, verify user identity, and prevent misuse.

3. Data Storage and SecurityEngage Flow employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize encryption, secure socket layer (SSL) technology, and other advanced security protocols to safeguard sensitive personal and financial information.While we strive to protect your information, no system is entirely infallible. We cannot guarantee the absolute security of your personal data, but we are committed to implementing reasonable safeguards to mitigate risks associated with data breaches or unauthorized access.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your personal data with third-party service providers that assist us in performing our business operations. These providers may include payment processors, marketing platforms, IT service providers, email communication services, and data analytics firms. These third-party partners are required to maintain the confidentiality of your information and may only use it for the specific purposes for which it was shared.

4.2 Legal Requirements

We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, investigate fraud, or respond to government requests.

4.3 Business Transfers

In the event that Engage Flow undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. You will be notified via email or prominent notice on our website if such a change occurs, and we will inform you of any new privacy policy that may apply.

5. Data RetentionWe retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. This may include retaining personal data for the duration of your relationship with us, for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements.Once your personal data is no longer required, we will take reasonable steps to securely delete or anonymize the data in accordance with our data retention policies.

6. Your Rights and ChoicesUnder applicable data protection laws, you may have certain rights regarding your personal data. These may include the right to:

6.1 Access

You may request access to the personal data we hold about you, including the right to request a copy of your data.

6.2 Correction

If your personal data is inaccurate or incomplete, you have the right to request corrections or updates to the data we hold about you.

6.3 Deletion

You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

6.4 Objection

You may object to the processing of your personal data, particularly where we process your data based on legitimate interests or for direct marketing purposes.

6.5 Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another organization.

6.6 Withdrawal of Consent

If we rely on your consent to process your data, you have the right to withdraw that consent at any time. Please note that withdrawal of consent may affect your ability to use certain services.

6.7 Complaints

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve functionality. Cookies are small text files stored on your device that allow us to recognize your preferences and customize your experience. Below is a detailed explanation of how we use cookies and similar technologies:

7.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. These cookies are designed to help the website function more effectively, as well as to provide the website owner with analytical information about the visitor's interaction with the website.

7.2 Types of Cookies We Use

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary for the operation of our website and cannot be turned off in our systems. They include, for example, cookies that enable you to log into secure areas of the website or complete transactions.Performance Cookies: These cookies allow us to collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. These cookies help us improve the performance of our website.Functionality Cookies: These cookies enable our website to remember choices you make (such as language preferences or region) and provide enhanced features, such as personalized content.Targeting or Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.Third-Party Cookies: We may allow third-party advertisers or analytics providers to place cookies on your device. These third parties may use these cookies to track your online activity across different websites, allowing them to tailor ads or provide insights into your browsing behavior.

7.3 How We Use Cookies

We use cookies for several reasons, including:

To optimize the functionality of our website and services.To improve our website’s performance and user experience by analyzing traffic and user behavior.To customize content and advertisements to better match your preferences.To remember your preferences and settings for a more personalized user experience.To track the success of marketing campaigns and measure ad performance.

7.4 How to Control Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to refuse or accept cookies. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Please note that blocking certain cookies may affect the functionality and user experience of our website.If you prefer not to have cookies placed on your device, you can set your browser to refuse cookies or to alert you when cookies are being sent. You can also delete cookies that have already been placed on your device.For more information on how to manage cookies in different browsers, please refer to your browser’s help section.

7.5 Do Not Track

Some web browsers may include a "Do Not Track" feature, which signals to websites that you do not want your online activities to be tracked. At this time, our website does not respond to "Do Not Track" signals.8. International Data TransfersWe may transfer your personal data to countries outside of your jurisdiction, including the United States, where we operate and process data. If we transfer your data to countries that do not offer an adequate level of protection, we will take appropriate steps to ensure that your personal data is handled in accordance with applicable data protection laws.9. Changes to This Privacy PolicyWe reserve the right to modify, amend, or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.10. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:Engage Flow

Email: [email protected]